Shipping policy

Last updated: September 2026

Thank you for supporting With Ardour. Every piece is cut, shaped, and hand-finished from carefully sourced leathers. Because each piece is produced made to order, please review our lead times and dispatch guidelines below.

1. Studio Production Lead Times

  • Made to Order: All pieces are crafted individually upon purchase. Please allow a studio bench window of between 3–10 business days for your piece to be produced prior to dispatch.

  • Ready-to-Ship Items: Pieces marked as available immediately are dispatched within 1–2 business days.

  • Delays: During periods of high seasonal demand or specific hide sourcing requirements, production may take slightly longer. If your piece experiences an unforeseen delay, we will notify you by email with an updated estimated dispatch date.

Please note: Shipping and delivery timeframes selected at checkout apply from the date of carrier handover, not the date your order is originally placed.

2. UK Domestic Shipping

All UK orders are dispatched via trusted, tracked couriers (such as Royal Mail Tracked or EVRI):

  • Standard Tracked Delivery (2–3 business days from dispatch): £3.99 (or free on orders over £55)

  • Express Tracked Delivery (Next business day from dispatch): £6.99

You will receive an automated dispatch email containing your tracking reference as soon as your parcel is handed over to the carrier.

3. International Shipping

We ship worldwide using tracked international postal and courier services.

  • Europe: 3–7 business days from dispatch

  • North America (US & Canada): 5–10 business days from dispatch

  • Rest of the World: 7–14 business days from dispatch

Exact shipping rates are calculated at checkout based on weight and destination country.

4. Customs, Duties & Import Taxes

  • Orders Outside the UK: Shipments delivered outside the United Kingdom may be subject to local import taxes, customs duties, and courier handling fees levied once the parcel arrives in your destination country.

  • Customer Responsibility: All import duties, customs taxes, and associated administrative charges are the sole responsibility of the customer. With Ardour has no control over these statutory fees and cannot predict their exact amount.

  • Refused Deliveries: If a parcel is returned to our studio because customs duties or local handling fees were refused, the cost of original carriage, return transit charges, and applicable processing fees will be deducted from any final store resolution.

5. Delivery Address Accuracy & Address Changes

  • Address Accuracy: Customers are responsible for verifying that their shipping details and postal codes are entered completely and accurately at checkout. With Ardour is not liable for items lost, misdirected, or delivered incorrectly due to customer input errors.

  • Address Amendments: Because preparations begin shortly after an order is received, requests to amend shipping addresses must be submitted via email to withardourlondon@gmail.com within 12 hours of purchase. Once an order has been labelled or dispatched, destination changes cannot be made.

  • Returned Parcels: If an order is returned to us due to an insufficient address, failed delivery attempts, or non-collection from a local depot, the customer is responsible for the cost of re-shipping the parcel.

6. Carrier Delays & Tracking Inquiries

While we ensure your pieces are completed and dispatched on schedule, With Ardour is not liable for unforeseen carrier delays caused by customs hold-ups, industrial strikes, or extreme weather conditions.

If your tracking status has not updated or your package appears stalled past the estimated delivery window, please reach out to us at withardourlondon@gmail.com with your order number, and we will open a trace with the carrier on your behalf.