RETURNS & EXCHANGES

Last updated: September 2026

Every piece from With Ardour is individually cut, shaped, and hand-finished to order in London using carefully selected leathers. Because our pieces are custom-made specifically for you and your device model, please review our policy below before purchasing or initiating a return.

1. Made-to-Order & Custom Items

Because each phone case and bespoke leather piece is made to order according to your chosen design and device model, they are non-returnable and non-exchangeable under UK consumer contracts regulations for:

• Change of mind after ordering.

• Selection of an incorrect phone model, colourway, or finish at checkout.

• Natural organic variations in the leather, including unique grain texture, distinctive markings, spot placement, or tonal depth.

• Natural wear, scuffing, stretching, or patina developed through daily handling and exposure to hand oils, cosmetics, friction, moisture, or sunlight.

Natural leathers carry organic textures and variations. These subtle nuances are deliberate marks of hand-finished natural materials, not faults.

2. Standard Returns (Ready-to-Ship Items)

For non-customized, ready-to-ship pieces (or where a return has been explicitly authorized):

• Contact us at withardourlondon@gmail.com within 14 days of delivery.

• Items must be returned in pristine, unused, and resaleable condition, complete with all original packaging.

• Items showing signs of wear, surface marks, scuffs, or stretching will not be accepted.

• Once received and approved, we will issue an exchange, store credit, or refund to your original payment method.

3. Faulty or Damaged Items

Every piece is hand-inspected before dispatch. If your order arrives damaged in transit or with an undeniable structural defect:

• Contact us within 48 hours of delivery at withardourlondon@gmail.com.

• Provide your name, order number, and clear, close-up photos of the issue.

• Once reviewed and verified, we will arrange a replacement, repair, or remake free of charge.

4. Return Shipping & Costs

• Unapproved returns will not be accepted. Please contact us for return authorization before sending anything back.

• Return shipping costs are the responsibility of the customer (unless the item arrived damaged or faulty).

• Original postage fees are non-refundable.

• We strongly advise using a tracked postal service, as we cannot accept liability for items lost or damaged in transit.

5. Processing Time

• Once your return is received, please allow 5–7 business days for inspection and processing.

• You will receive an email confirmation once your refund, exchange, or credit is complete.

6. Contact Us

For any questions regarding device sizing or material care prior to ordering, email us at withardourlondon@gmail.com.

Handcrafting / Production: 3–10 business days to cut, assemble, and hand-finish each piece before dispatch.

UK Tracked Delivery: 2–3 business days via Standard Tracked (or next business day via Express Tracked).

International Delivery:

Europe: 3–7 business days

North America: 5–10 business days

Rest of the World: 7–14 business days

Yes, With Ardour ships worldwide from London using tracked international services.

• Transit Times (after 3–10 business days handcrafting): Europe: 3–7 business days North America: 5–10 business days Rest of the World: 7–14 business days

• Tracking: Every international parcel is dispatched on a tracked service with the tracking number emailed upon handover to the carrier.

• Customs & Duties: Local import taxes, duties, and handling fees are the customer's responsibility upon entry into the destination country.