Refund policy

Last updated: September 2026

Every piece at With Ardour is handcrafted made-to-order using carefully selected leathers. Because each item is produced specifically for you upon purchase, please review our policy below before placing your order or initiating a return.

1. Made-to-Order & Custom Items: Because our phone cases and bespoke leather goods are cut, assembled, and finished to order for your specific device model, they are non-returnable and non-exchangeable for:

  • Change of mind after ordering.

  • Selection of an incorrect phone model or colourway at checkout.

  • Subjective dissatisfaction regarding natural leather characteristics, including organic grain variation, subtle tonal shifts, or distinctive hide markings.

  • Wear, scuffs, or natural patina developed through daily use, exposure to oils, sunlight, cosmetics, or moisture.

Natural deadstock hides carry their own unique character and texture. Variations in grain, spot placement, or surface feel are intentional hallmarks of hand-crafted natural materials, not defects.

2. Standard Returns (Non-Custom Items): For ready-to-ship, non-customized pieces (or where a standard return is explicitly agreed upon):

  • You must contact us within 14 days of delivery.

  • Items must be in pristine, unused, and resaleable condition, housed in the original packaging.

  • Pieces showing any signs of wear, surface scratches, or stretching cannot be accepted.

  • Once returned, inspected, and approved, we will issue an exchange, store credit, or refund to the original payment method.

3. Damaged or Faulty Items: We inspect every piece before sending it off to you. If an item arrives damaged in transit or with a manufacturing defect:

  • Contact us within 48 hours of delivery.

  • Provide your full name, order number, and clear photos highlighting the issue.

  • Upon review and verification, we will repair, replace, or remake your piece free of charge.

4. Return Shipping & Costs

  • All returns must be dispatched back to our UK address.

  • Unapproved returns will not be accepted. Please wait for return authorization and shipping instructions before posting anything back.

  • Return postage is the responsibility of the customer (unless the item arrived faulty).

  • Original shipping charges are non-refundable.

  • We strongly advise using a tracked, insured postal service, as we cannot be held responsible for goods lost or damaged in transit.

5. Processing Time: Once your return arrives at our studio:

  • Please allow 5–7 business days for inspection and processing.

  • You will receive an email confirmation as soon as your refund, exchange, or credit is finalized.

  • Credit card refunds may take an additional 3–5 business days to reflect on your statement, depending on your card issuer.

6. Contact Us: If you have questions about your specific order or device sizing prior to checkout, please reach out to us at withardourlondon@gmail.com or via our Contact page.